FAQs - Frequently Asked Questions
Here are some of our FAQs - Frequently Asked Questions. We hope they assist with making your visit to We Fix Feet Podiatry and Foot Care clinics a pleasant one.
What should I expect on my first visit to We Fix Feet?
At your first appointment, we ask you to attend 10 minutes prior to your appointment. This is to allow sufficient time to complete the necessary paperwork prior to you seeing the clinician. The clinician will then carry out an initial assessment. In doing so, taking a detailed history of your condition, along with any relevant medical history. A physical examination of the foot will then be conducted to determine the clinical diagnosis of your complaint. This will be fully explained to you by our clinician. This will give you the opportunity to discuss the problem and ask any questions you may have. Our clinician will provide you with options of treatment in the form of a treatment plan to be agreed. If in agreement, it is usual that initial treatment will be undertaken on your first appointment.
Do I need a referral from a Doctor or my GP?
Do you carry out toe nail surgery?
Yes, we carry out different forms of nail surgery. We are able to perform a total removal or partial removal of the toenail for persistent ingrown toenails. This is carried out under local anaesthetic.
Can I get an emergency, out of hours appointment?
Yes, we offer an emergency out of hours, premium service for those clients who need help when they are most in need.
Are home visits available?
No, but we can recommend someone locally. However, we believe the best service can be provided within a clinical setting.
Do you have on-site car parking?
Do We Fix Feet clinics have easy wheelchair access?
Yes, all of our clinics are on ground floor level and have accessibility for wheelchair users and those with mobility issues.
What is the difference between a Podiatrist and Foot Health Practitioner?
A Podiatrist is someone who has extended skills. They are able to perform nail surgery and biomechanical assessments. As such, they may have obtained a University Degree in Podiatry or Podiatric Medicine. It is likely that a Podiatrist may be Health and Care Professions Council (HCPC) registered. Therefore, those with a qualification in Podiatry and registered with the HCPC are known by the legally protected designated title of "HCPC Registered Podiatrist".
A Foot Health Practitioner may have the same skills as a Podiatrist in dealing with general foot care such as toenail cutting, removal of hard skin, corns, callus, verruca treatment and ingrown toenails. A Foot Health Practitioner and may be registered with a Professional Standards Authority (PSA) accredited register.
We Fix Feet strongly advise that if you wish to claim for your Podiatry or Foot Care treatment on any Insurance or Cash Plan scheme, please ensure you make the booking for your treatment with a clinician that meets your specific scheme providers terms and conditions. We operate both Foot Health Practitioners and Podiatrists within our clinics. Scheme providers terms and conditions vary with their requirements for reclaiming of treatment costs.
What should I bring to my first appointment?
If you are attending for a Podiatry or Foot Care appointment, you only need to bring yourself and a list of any medication you are currently taking. If you are attending for a Musculoskeletal Biomechanical Assessment, please bring along a selection of footwear. You should also bring along a pair of shorts and loose clothing you can easily move around in.
What is our cancellation policy?
If an appointment is cancelled by a patient at the last minute or if a patient fails to attend their appointment, we will be unable to offer the appointment to other patients who may be in urgent need of treatment.
As soon as you know that you will be unable to attend your appointment for any reason, please contact us by telephone.
If an appointment is cancelled within 24 hours of the booked appointment time or if a patient fails to attend their appointment, the full charge for the appointment will become payable. Exceptional circumstances will however be taken into consideration.
We envisage adding to these FAQs - Frequently Asked Questions over the coming weeks.